- [00:00:01]okdispatch console online
- [00:00:01]okcrew A standing by, Coquitlam yard
- [00:00:02]runcrew B on site, Maple Ridge
- [00:00:02]okline open, one ring reaches a person
Water does not
wait for morning
Ridgeline Restoration takes water, fire and mould calls across the Lower Mainland and the Fraser Valley. Two crews out, one held back for the call that has not come in yet. Trucks are loaded before the phone rings.
Live incident board illustrative board, not live data
Your call becomes the top row
This is the same board the crew leads see in the truck. The row at the top is empty because it is yours.
The tickets above are written for this concept build. Nothing on this page reports a real job.
Response capability yard readout
What rolls out the door
Insurance protocol log
The paperwork your adjuster asks for
A claim gets paid on evidence. We collect it while we work, because going back for it later is how people end up paying twice.
- Step 01
The call is loggedAddress, what failed, when it started, whether the water is still coming in.
- Step 02
Photographs before anything movesEvery room, every damaged item, time stamped, before the first fan is set down.
- Step 03
Moisture readings in writingRoom by room, every day the equipment stays, so the drying is a record and not an opinion.
- Step 04
Billing goes to the insurerWhere the policy allows it, we invoice them and you pay your deductible. No float from you.
- Step 05
You keep the filePhotos, readings, invoices and the drying log, handed over as one package when the job closes.
Site cameras illustrative feeds
Three cameras, one night
Dispatch console
Put yourself on the board
If water is moving right now, use the phone. The console is for everything that can wait until the morning shift reads it.
This console is part of a concept build and it sends nothing. On a real Ridgeline site the ticket would land in the on-call phone within seconds and the row would appear at the top of the board.